The CCM Modular Program

About

Challenge

‘Performing organizations’ means, after all, ‘performing individuals’. To perform, individuals must do their best. That is only possible when they are at their best.
Paradoxically, in a globalizing world that is connected 24/7 at the speed of light, organizations are faced with what has been defined the ‘Age of Isolation’, with chronic challenges towards achieving enduring performance: establish connection and engagement, build sense of belonging, build an ethos of collaboration, inspire trust, guarantee emotional safety, master inclusion.

If such challenges are not tackled successfully, the result is that a wealth of individuals’ resources remains untouched, and talent won’t emerge. To rise above these potentially paralyzing issues leaders that desire change must shift their language, inspire trust, build a consciousness of relatedness for themselves and others, and treat individuals as ‘whole people’, where both minds and hearts are equally valued and addressed.

Solution

The CCM Modular Program is thought to provide the inspired managers a new mind-set, the skills, and the tools for leading individuals that thrive in ‘living organizations’. With its ten stand-alone training and development modules, the training provides plenty of development opportunities that can be immediately put into practice, to create a quality of work environment that addresses the needs of the thriving worker.

About the course

Modules can be taken separately to address specific learning needs, or can be combined to have a comprehensive learning experience. The impact of two or three days of Giuseppe Totino training programs on individual effectiveness is profound. As time is a scarce resource for many leaders, The CCM Modular Program gives flexibility and freedom of learning pace, and allows to focus on one specific development area, a half day at a time.

Based on adult learning principles, The CCM Modular Program includes the following instructor-led training modules:

  1. Power and Empowerment
  2. Inspiring trust
  3. Leading across diverse working cultures
  4. Handling anger
  5. Communication skills foundations
  6. Boost your listening skills
  7. Decision-making skills for teams and groups
  8. Giving and receiving feedback that matters
  9. Strengthen client relations (to be launched soon)
  10. Personal strengths and values (to be launched soon)

Length of the training

The CCM Modular Program includes ten four-hour modules, led by an instructor, which participants can schedule according to their needs.

Delivery options

On-site training in your organization.

What you get

  1. Participant training-book
  2. Implementation hand-book

Pricing

Exclusive training in your organization. E-mail or Call +90-538-561-4147 for pricing.

Objectives

Key competencies you can improve attending The Communication and Conflict Management Modular Training Program include:

Modules Competencies
Power and Empowerment Learn to use power in forms that increases motivation, boost productivity, and allows to achieve unprecedented results.

  • Inspire collaboration and full commitment
  • Empower team members
  • Maintain connection with team members even when in disagreement
  • Access and mobilize the full potential of team resources
Inspiring trust Learn to inspire trust to get full support and increase productivity

  • Increase personal credibility
  • Increase clarity of communication
  • Learn skills to stay in dialogue and maintain connection even in difficult conversations
  • Set ‘trust objectives’
Leading across diverse working cultures Learn to co-habit in diverse work environments

  • Understand how cultural differences may affect the workplace
  • Learn how to approach cultural diversity
  • Avoid stereotyping
  • Use dialogue as a tool to overcome challenges
Handling anger Transform anger in a tool for action and connection

  • Understand why we get angry
  • Express anger fully without being offensive to others
  • Learn to receive others with care and attention even when angry
  • Negotiate healthy and mutually satisfying solutions
Communication skills foundations Identify and use the four key components of collaborative communication

  • Learn to engage with clarity into conversations
  • Understand the role of language to improve trust, and influence with staff, peers and superiors
  • Identify and use the four key components of collaborative communication
  • Connect to yourself and to others consciously and meaningfully
Boost your listening skills Get the skills to avoid conflicts that derive from poor listening skills

  • Increase your listening skills
  • Learn what to listen for
  • Boost individuals’ morale, and willingness to support
  • Learn what to listen for, and how to refuse to listen in ways that maintain connection and engagement with individuals you work with

Learn to co-habit in diverse work environments

  • Understand how cultural differences may affect the workplace
  • Learn how to approach cultural diversity
  • Avoid stereotyping
  • Use dialogue as a tool to overcome challenges
Decision-making skills for teams and groups Lead decision-making processes that inspire contribution, cooperation, and engagement

  • Reduce the number of meetings and time for making decisions
  • Build cohesiveness, inspire collaboration, motivation and buy-ins
  • Maximize efficiency of use of organization resources
  • Learn how to bypass roadblocks in reaching decision
Giving and receiving feedback that matters
Conduct a “Feedback conversation” with clarity, for improving engagement and moving others into action

  • Understand why Feedback is important, what makes it hard, and when to offer it
  • Identify and focus on the most important things when giving a Feedback
  • Use Feedback as a form to connect and to improve the quality of relations at work
  • Get the means to receive the other party’s response to Feedback, to make effective use of time, and to maintain focus on a strategy for change
  • Learn how to seek for meaningful Feedback from others
  • Learn how to cultivate a learning culture into their organizations
Strengthen client relations To be launched soon

Personal strengths and values


To be launched soon

Customize
Customize your learning with the Modular System

At Giuseppe Totino we recognize that your organization is unique, and so are your learning needs. To support this vision, we have thought our training programs with the intention to allow you to receive unique solutions, to address exactly what you need.

YOU DECIDE WHAT TO LEARN AND HOW!

The CCM Modular Training Program is a fully customizable training experience.

Customization can take many forms:

1. Create your unique learning program

  • Modules can be taken as stand alone, or can be combined to create learning programs that address your specific learning needs.

2. Enhance content of training material

  • Add exercises or graphics, modify examples, adapt case studies, and application materials.
  • Create and modify Presentation slides.

3. Add to what you already have

  • Create new content, or combine it with your own corporate training content to address your unique organization and culture.

Communication skills foundations

Challenge

‘What we say next can change our world!’. When individuals are unaware of, or simply forget, the power associated with what they say, a high price is paid in terms of clarity, connection, and ultimately personal and business effectiveness.

Verbal communication mastery requires a strong will to connect with one’s self, with what one is experiencing in each moment, and an ability to articulate it with clear messages to others. It also requires the will and the ability to connect to what those we communicate with are experiencing as a consequence of what we say. Only those who reach this mastery can confidently inspire trust, build engaging connections, influence others without manipulation, and ultimately be leaders that inspire and move people into action.

Additionally, the quality of relationship built in this way sets the safe ground against mass exodus of experienced leadership, or promising talents, and to retain vital institutional knowledge. Plus it attracts promising employees. Hence, it secures performance over time.

Solution

Giuseppe Totino Communication skills foundations gives managers the skills to advance communication and connection with co-workers. Participants will learn to engage with clarity into conversations, to improve trust and influence with staff, peers and superiors. They will also learn how to find the human connection with the people they work with, to stand up for what they believe in, and at the same time be open to the people who are holding some different views, or different behaviours, or do things they do not like.

About the course

As the result of attending the Communication skills foundations workshop people will be able to:

  • Use the “whole-person paradigm” to tap into others’ full creative potential
  • Understand the role of language
  • Choose a communication style that best serves their true intentions
  • Identify and use the four key components of collaborative communication
  • To connect to themselves and to others consciously and meaningfully

Length of the training

One-day or two half-day workshop.

Delivery options

On-site training in your organization.

What you get

  1. Participant training-book
  2. Implementation hand-book

Pricing

Exclusive training in your organization. Email or call +90-538-561-4147 for pricing.

Inspiring trust

Challenge

As Psychologist Mihaly Csikszentmihalyi writes, ‘Perhaps the most often mentioned trait of a healthy organization is communication based on trust’. When individuals are treated in forms that do not inspire trust, productivity is seriously put at stake. Lack of trust creates suspicion, defensiveness, demotivation, and disconnection. So managers need to work harder to get the support they need to obtain results.

Another key obstacle in inspiring trust is when leaders do not have a clear purpose for the kind of relationship they want to establish. When that happens, managers rely on counterproductive practices like manipulation, and a language that prevents dialogue and openness from others. Only when individuals trust each other, and are regarded as trustworthy by others, communication improves, and productivity accelerates as the focus is redirected towards team objectives.

Solution

Inspiring trust is for executives and managers involved in team building and collaboration tasks. Participants are able to identify their ‘trust gaps’ and tackle them so as to increase their own personal credibility, clarity of communication, and cooperation. Emphasis is given to the importance of building quality relationship, as well as creating and staying in dialogue as forms of building trust, and ultimately contribute to building an healthy organization.

By using examples from current work, and real-world issues participants discover how to use a language that is clear and that stimulates willingness to collaborate. They are inspired to communicate in forms that engage others who depend on their work, engage in negotiations openly, build team cohesiveness, trust, and more.

About the course

Inspiring trust workshop is designed to help executives and managers:

  • Increase personal credibility.
  • Increase clarity of communication.
  • Get the skills and a language to stay in dialogue, to help maintaining connection, and that inspire trust.
  • Set clear objectives for the relationships with people they work with, to increase trust, openness, engagement, creativity, and commitment to achieving results.

Length of the training

One-day or two half-day workshop.

Delivery options

On-site training in your organization.

What you get

  1. Participant training-book
  2. Implementation hand-book

Pricing

Exclusive training in your organization. Email or call +90-538-561-4147 for pricing.

Leading across diverse working cultures

Challenge

Can your leaders lead across diverse working cultures? Each individual is a culture! When diversity is confronted with fears, stereotyping, and lack of curiosity, the focus is no longer on building connection and dialogue. The way diversity is embraced may lead to opportunities or can create misunderstandings, stereotypes, and conflicts.

Leaders need curiosity to explore diversity as a source of new possibilities, of stimulus for creativity and source of innovation. So a huge potential for growth is there to explore. Leaders that are able to see opportunities and not threats in diversity, may gain a competitive advantage that can hardly be closed up by competitors, for it is linked to the unique and irreplaceable talent of those they work with.

Solution

Giuseppe Totino Leading across diverse working cultures gives managers the skills to tap into diversity and the unique contributions that can stem from each co-worker.

Those attending this workshop will deepen their understanding of cultural differences. They will recognize the opportunities for growth that lie when differences are used to find more creative solutions to problems. They will seek dialogue to build connection, and as a way to give and receive understanding, even when in disagreement. This way, they will go beyond stereotypes, and will give team members support and will receive their highest and best contributions.

About the course

Leading across diverse working cultures is more than the typical awareness program. Participants attending this workshop will:

  • Gain an understanding of how cultural differences may affect today’s workplace.
  • Learn why the typical approaches to diversity cannot work.
  • Discover how stereotyping hinders communication and engagement.
  • Use dialogue even in challenging moments.
  • Lear to co-habit in diverse work environments.

Length of the training

Four-hours workshop.

Delivery options

On-site training in your organization.

What you get

1- Participant training-book
2- Implementation hand-book

Pricing

Exclusive training in your organization. Email or call +90-538-561-4147 for pricing.

Handling anger

Challenge

Sometimes, angry feelings can become overwhelming and can be difficult to handle. Leaders may start to feel out of control, or find it difficult to concentrate on their work, or can say or do something they regret later. This way it is easy to damage very quickly relations with colleagues and clients, build with care and effort over long time.  Unfortunately, without a clear knowledge of how to handle anger, personal health and productivity is a high price leaders pay.

Solution

Giuseppe Totino’s Handling anger – a four-hour instructor-led program – has been designed to give participants a profound understanding of the source and the reason for getting angry feelings.
But participants will understand not only the source of angry feelings, they will also learn how to express anger fully, and to keep effective communication skills while feeling angry, to reach mutually satisfying solutions. Effective communication is a key ingredient in managing anger and stress. It also helps yield greater personal productivity and maintaining strong relationships with colleagues and clients, even when challenged by anger.

About the course

Leaders who implement the steps and skills of the Handling anger program will gain:

  • The skills to transform anger in a tool for action and connection.
  • An understanding of what is going on within them when they are angry.
  • The ability to express their anger with words and actions that are not offensive to others.
  • The skills to receive the other party’s response with attention and care.
  • The means to respond to ‘counter-attacks’.
  • The tools to negotiate healthy, and mutually satisfying solutions.

Length of the training

Four hours

Delivery options

On-site training in your organization.

What you get

1- Participant training-book
2- Implementation hand-book

Pricing

Exclusive training in your organization. Email or call +90-538-561-4147 for pricing.

Power and empowerment

Challenge

Is collaboration across power differences possible? When people in authority assert their power as a matter of principle rather than based on needs, and when people with less authority operate out of fear, there isn’t going to be enough trust for collaboration.

Also, when there is no clarity as to when to involve in decisions others around you, like colleagues, employees, or clients, and power is used just because one has power, and they expect the others to follow and support one’s authority, a high price is paid in terms of goodwill, motivation, honesty, and ultimately productivity!

Solution

Power and empowerment is a highly interactive and experiential workshop that engages participants at all levels in identifying, and mastering ways to exercise power that include others, while keeping independence of action, when necessary. Instead of paying from power struggles, your organization can begin to thrive from people that collaborate, and seek mutual support towards common goals.

Doing business in an environment where people have respect for authority, and at the same time feel empowered by those in authority, dramatically increases motivation, boost productivity, and allows to achieve unprecedented results.

About the course

Key focus is on the importance of being explicit and clear about roles, communication, and agreements, to avoid conflicts, and to foster motivation and empowerment.

Participants will gain;

  • The ability to use power to mobilize resources in ways that inspire collaboration, and full commitment and buy-in.
  • The tools to empower team members to create a clear picture of how they will contribute.
  • The skills to make decisions when in disagreement while maintaining connection and motivation among team members.
  • Consistent achievement of great results by accessing the full potential of team resources.

Length of the training

Four hours

Delivery options

On-site training in your organization.

What you get

  1. Participant training-book
  2. Implementation hand-book

Pricing

Exclusive training in your organization. Email or call +90-538-561-4147 for pricing.

The Managing by Coaching Modular Program

About

Challenge

Team leaders can reach new levels of team cohesiveness, collaboration, and team performance depending on how well they are able to access and manage the resources and the individual talents available within their teams.
When team leaders focus on getting the job done and neglect or focus less on developing their people a wealth of individuals’ resources remains untouched, and talent won’t emerge. Only when team leaders are great at both functions best results can be achieved.

This is the essence of ‘Managing by coaching’!

Solution

Giuseppe Totino Managing by Coaching Modular Program is designed to develop the team leaders’ coaching skills for managing teams and reach great results with a great team. The program comprises three stand-alone training and development modules, that are designed to give both the knowledge and plenty of coaching practice, so that team leaders from day one are able to apply at work what they learn at the training.

About the course

Modules can be taken separately to address specific learning needs, or can be combined to have a comprehensive learning experience. The impact of two or three days of Giuseppe Totino  programs on leaders effectiveness is profound. As time is a scarce resource for many leaders, the Managing by Coaching Modular Program gives flexibility and freedom of learning pace, and allows to focus on one specific development area, one day at a time.

Based on adult learning principles, the Managing by Coaching Modular Program includes the following instructor-led training modules:

  1. Coaching skills foundations (to be launched soon)
  2. Coach your team for development
  3. Coach your team for performance

Length of the training

The Managing by Coaching Modular Program includes three one-day modules, led by an instructor, which participants can schedule according to their needs.

Delivery options

On-site training in your organization.

What you get

  1. Participant training-book
  2. Implementation hand-book

Pricing

Exclusive training in your organization. E-mail or Call +90-538-561-4147 for pricing.

Objectives
Key competencies you can improve attending the Managing by Coaching Modular Program include:

Modules Competencies
Coaching skills foundations To be launched soon
Coach your team for development Learn how to develop a high-performing team.

  • Understand the attributes of high-performing teams
  • Understand dynamics of team development
  • Deal with team members expectations
  • Apply team coaching for team development
  • Create and use a team assessment tool
  • Practice coaching for team development
Coach your team for performance Lead your team to peak performance.

  • Learn the GROW coaching model
  • Apply the model to review past task performance
  • Practice coaching for new task performance
  • Inspire team members by becoming a role-model
  • Deal with team members expectations

Customize

Customize your learning with the Modular System

At Giuseppe Totino we recognize that your organization is unique, and so are your learning needs. To support this vision, we have thought our training programs with the intention to allow you to receive unique solutions, to address exactly what you need.

YOU DECIDE WHAT TO LEARN, AND HOW!

The Managing by Coaching Modular Program is a fully customizable training experience.

Customization can take many forms:

1. Create your unique learning program

  • Modules can be taken as stand alone, or can be combined to create learning programs that address your specific learning needs.

2. Enhance content of training material

  • Add exercises or graphics, modify examples, adapt case studies, and application materials.
  • Create and modify Presentation slides.

3. Add to what you already have

  • Create new content, or combine it with your own corporate training content to address your unique organization and culture.

Boost your listening skills

Challenge

How much is your organization paying for low listening skills of your people? One key reason for reducing willingness to contribute and support, is when individuals sense that they are not heard, and start to believe that they do not matter! This reduces motivation, commitment, and creativity. Disengagement slows productivity and fuels frustration.

In some cases, listening may be particularly challenging when in disagreement! In such cases discussion may escalate, and conflicts may arise. This happens particularly when, rather than seeking connection, the focus is on convincing someone that one is right and they are wrong. Eventually one may decide to resolve the discussion by exercising any power difference that is available. ‘Shutting ups’ generates even more resentment, and lower willingness to cooperate, creativity, and results are affected.

Solution

Boost your listening skills is a powerful program to give a competitive edge to those who want to get the most out of their people. You will get a clear understanding of your listening purpose. You will also learn key listening skills, and tools to allow you to listen powerfully.  As you develop your skills, you will acquire additional ability to listen for what is not being said, and to handle situations when you are not willing to listen in ways that keep quality connection, engagement, and inclusion. So that both willingness to collaborate and productivity are unaffected!

About the course

As the result of attending the Boost your listening skills workshop you will:

  • Understand why listening skills are key to boost individuals’ morale, and willingness to support.
  • Increase your listening skills.
  • Learn what to listen for, and how to refuse to listen in ways that maintain connection and engagement with individuals you work with.
  • Get the skills to avoid conflicts that derive from poor listening skills.

Length of the training

Four-hours workshop.

Delivery options

On-site training in your organization.

What you get

1- Participant training-book
2- Implementation hand-book

Pricing

Exclusive training in your organization. Email or call +90-538-561-4147 for pricing.

Decision-making skills for teams and groups

Challenge

Can leaders drive ‘Changing the skill of the whole’? There are two potentially crippling issues for managers that are looking to increase effectiveness of teams and groups: taking decisions in a timely manner, and having everyone committed to them.

Managers know that time is a scare resource, and if decisions are taken late it may be very costly for the business. But taking timely decisions is not enough. People must commit to them, act upon them, and not sabotage them, whether consciously or unconsciously.

To secure commitment and action, managers need to learn skills to command decision process, frame forward moving questions, avoid polarizations, identify and act quickly in front of roadblocks, use techniques that allow everyone to contribute creatively, and still keep time under control. Above all, they need to know when is time for a decision or for a delay, if taking a decision can be too costly!

Solution

Giuseppe Totino Decision-making skills for teams and groups is more than just a training workshop. Designed to be highly experiential learning, it helps your leaders discover how to build cohesiveness through dialogue, inspire collaboration and motivation, and making timely decisions everybody can commit to.
As your leaders master collaborative decisions skills, the people they work with renew their will to stay and contribute their best effort, and are motivated to help your organization achieve its most critical priorities.

About the course

At this highly interactive, and experiential learning workshop. participants will learn to combine collaboration with efficiency. After attending Giuseppe Totino’s Decision-making skills for teams and groups workshop people will be able to:

  • Reduce the number of meetings and time for making decisions.
  • Lead decision-making processes that inspire contribution, cooperation, and engagement.
  • Maximize efficiency of use of organization resources.
  • Identify strategies to bypass roadblocks in reaching decision.

Length of the training

Four-hours workshop.

Delivery options

On-site training in your organization.

What you get

1- Participant training-book
2- Implementation hand-book

Pricing

Exclusive training in your organization. Email or call +90-538-561-4147 for pricing.

Coach your team for development

Challenge

Before even thinking of performance, team leaders must develop their teams so as to get the best out of their members. Each time team members join or leave teams, team performance is affected. If team leaders do not support team members at each stage of team development, cohesiveness of the team won’t be reached and productivity is at stake. Team leaders need to understand fully the stages through which a team develops, to encourage and accelerate the process and to foster collaboration among members. At each stage team members have specific needs. How well team leaders address those needs affects motivation, and the willingness to cooperate among members, and to become the most productive team.

Solution

Giuseppe Totino’s Coach your team for development is more than just a training workshop. By learning the dynamics of team development, it helps your team leaders discover how to access and get the best out of their team members, no matter the team size or development stage of their teams.
By learning coaching skills and applying coaching techniques, team leaders will use the most powerful form of accessing their team members’ resources and talent, and lead their teams towards collaboration and high-performance.

About the course

At this highly interactive workshop, learning is experiential, and full participation and active contribution from participants is required.

The training is designed to allow plenty of coaching practice. Team coaching sessions are organized to allow an immediate practice of the skills, the tools, and the techniques learnt. After attending Giuseppe Totino’s Coach your team for development workshop people will be able to:

  • Clearly distinguish high performing team qualities.
  • Understand dynamics of team development.
  • Understand team members’ needs at each stage of team development and how to respond to those needs.
  • Deal with team members’ expectations
  • Assess teams for team qualities.
  • Apply team coaching for team development and to achieve team cooperation.

Pre-requisite to the course

Having attended a foundation course on Coaching skills.

Length of the training

One-day workshop.

Delivery options

On-site training in your organization.

What you get

  1. Participant training-book
  2. Implementation hand-book

Pricing

Exclusive training in your organization. Email or call +90-538-561-4147 for pricing.